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Whenever I present a seminar at the local business centre, one of the first questions I’m asked are what a blog is. Such questions are commonly asked by new business owners who are not as web savvy as they’d like to be. After all, they are experts in their own industries, not in blogging or Internet content dissemination systems in general.

I received a few email messages from friends this morning, after I told them about a new blog launch. To answer such a question, I could dive into the technical aspects (I’m a certified Network Engineer MCSE among other things), as much as the practical aspects (that would perhaps, make more sense to the business owner).

While googling does provide a lot of definitions, I’m not really sure that they grasp the meat and potatoes of blogging. To define a blog in its simplest terms:

A blog empowers a business to reach a wider audience and continue a conversation with them, by providing readers with in demand, quality, syndicated content. Blogs are beneficial in that they allow business owners to add content to their blogs as needed, without requiring the services of a web site developer or designer (to update the content). Therefore two evident benefits, are that blogs save business owners money and help market products or services.

Blogs are a way to continue a conversation with the audience. This is accomplished by the use of features, just some such of which include:

Readers providing comments and feedback.
Surveys and Polls.
Content written by and submitted for posting by guest writers from the audience.

In terms of features, many of them are beneficial. For example, blogs provide RSS (Really Simple Syndication) feeds. What’s an RSS feed and why is it beneficial? Wikipedia has a great blurb.

From wikipedia:

“…Web feeds benefit publishers by letting them syndicate content quickly and automatically. They benefit readers who want to subscribe to timely updates from favored websites or to aggregate feeds from many sites into one place. RSS feeds can be read using software called an “RSS reader”, “feed reader”, or “aggregator”, which can be web-based or desktop-based…”

In other words, when we update the content in our blog, subscribers (of our RSS feed) are almost instantly notified!

One (initially) less visible benefit of blogging comes into play as the volume of quality content grows. The greater the amount of quality content available, the greater the amount of traffic (visitors) to the blog. Therefore, over time, a blog can become an increasingly powerful tool for the business owner!

To further clarify, I visited YouTube and searched for “What is a blog”. The first and best result returned was a great video from “CommonCraft”, titled “Blogs in Plain English”:

I should add that they also have a great video explaining RSS in Plain English.

Another video describing different types of blogs may also further explain some of the diversity in blogging:

In conclusion, it’s not a far stretch to realize that maintaining a conversation with your audience is the best way not only to grow traffic to your quality, in demand content, but also an incredibly effective way to promote products, services, charities, hobbies… in fact an endless list!

Last week I was presenting a seminar to the local business centre. The seminar explored the use of quality content to improve and increase search engine traffic. For years I’ve always espoused that one key element is content, content, content! That it’s a primary must to ensure that a web site (or blog) always ensures that the content is of high quality, that it’s in-demand, remains current, and fills a specific niche (preferably one with less competition, if possible).

I’m taking a couple months reprieve from the seminar track as I’ve a fair bit of work to catch up on. Doing so also presents me with the time to develop my seminar track for the next year “Blogging to Grow Your Business”. While developing the content (and bouncing ideas off some of my seminar regulars) on of them challenged a chapter I working on. In particular was the issue that the success of a blog (for that matter a web site too), was NOT incumbent solely on quality, in-demand content. Several others also voiced similar issues, and it occurred to me that we’re comparing apples and oranges.

Most would agree that in the most basic terms we can appreciate that search engines find quality content attractive, thereby directing more traffic to the page containing such content. That may have been a more realistic perception for SEO (Search Engine Optimization) but certainly not in today’s Social Web! Your online presence very much follows the general rules within the tangible world. Think about it… When I meet a prospective client in a brick & mortar environment, I need to be just as personable and professional as I am in my online blogging and web development environment.

The value and importance of networking does not end when we include online solutions (such as blogs) to grow our businesses. It’s the networking we do that in part that helps to ensure our blogs success. You could have all the content in the world, but are you really going to grow traffic if nobody knows about it?

Is it realistic to expect your sole source of traffic to be search engines? Of course not! The days of “Build it and they will come”, are long gone.

Needless to say, there were a flurry of email messages, so much so that I thought I’d post some answers.

First, lets break the issues down to the “features” and “benefits” issue. One of my mantras has always been:

“Benefits Sell, Features Don’t”

Think about it for a moment, all blogs have content -That’s a feature!

A blog that shows you how to save money or save time (for example), and thereby reach more people – Those are Benefits!

Which brings to mind the salient question (I think) all business owners should be asking themselves:

“What benefits can a blog provide my business?”

or

“If content is simply a feature and not the primary element of blog success, what’s in it for me?”

Subsequently this leads to some of the immediate questions that arose in our discussions, questions that I strongly feel are of the most basic surface benefits and do not really grasp the deeper concepts (which I’ll raise towards the end of this post).

Where do I get traffic (readers)?
Where do I get inbound links?
How do I become visible? and so on…

It’s important for any business owner contemplating a blog to remember some of the basic aspects of business (and blogging) promotion:

Design/Branding.
Titles/Content.
Interaction/Personality.
SEO/Structure.
Promotion/Marketing.

An aesthetically pleasing blog environment is one “surface” cornerstone. You could call it your packaging or “branding”. Your branding broadcasts a lot about you and your business. Blog branding directly reflects your business. If it looks horrible, that’s the message your sending to readers.

Titles are critical. Newspapers are masters at this. Think about it, when you look at a book, magazine or newspaper, the title is probably one of the first things you read. If the title captures interest, then readers will dig deeper into your content. Titles should try to include a call to action.

Interaction has always been a successful strategy. Using a blog to educate, inform, guide, demonstrate and so forth… is much the way successful business owners promote their operations. The same holds true in the virtual environment. Interaction shows that somebody is there to serve your clients.

SEO, if search engines know where your content is, what your most important content is and how to access it, this (among other SEO facets) goes a long way to helping search engine users (remember the focus should be on the people) find your most valuable content. The easier your blog is to navigate, the more likely readers can find the content they are looking for.

Promotion and marketing have always been important. Every business that has a blog is able to join the crowd. But, how do you get noticed in a crowd? You don’t. It’s important to bring to fruition the most important aspects that make your blog stand out and get noticed. Nobody is going to give you leadership, you have to earn it.

As I suggested, these are (in my opinion) some of the most common questions, the answers of which don’t really address the deeper aspects. Aspects that show us that it’s no longer content that’s the key to success, but rather a related web of elements.

In my experience, there are four intangible elements that contribute enormously to a blogs success. And arguably may be considered some of the most important elements!

Luck/Karma.
Charisma/Leadership.
Confidence/Trust.
Professionalism/Genuine.

Luck/Karma.

I kid you not! My other blog had several posts go viral. In one case (shortly after I launched the blog) it was sheer luck that a reader posted the link on Digg and that the Digg community moved the post to the front page. That truly was luck. (Update: I’ll blog about this later, but another aspect of good luck was during the launch of this blog, I lost all my content – But Google cache and Live cache returned copies to me).

But can we control luck? Can we make it work to our advantage? I think we can. While this could easily be a separate discussion altogether, I’d still suggest that one way to illicit good luck is to communicate effectively. Tell everyone what you need, plan your goals towards your desires, be optimistic and relax, doing so will allow you to approach any setbacks with a positive attitude. In turn this will help you to turn lemons into lemonade (as your mentality will already be in a positive zone).

Charisma/Leadership.

Participate in your community. Be the mover and shaker. Earn leadership through your insight and wisdom. Don’t micro-manage, rather stand back and look at the whole picture. Connect the people around you into a community and empower their participation. Your blog can be among the best tools to this end.

Confidence/Trust.

When you blog about a topic, mean what you say and follow through. Be genuine in your relations with readers. Always be professional. If you’re writing a controversial post, do so in a positive fashion, comments written with negative or combative language, do not build confidence in you or trust in your blog. Invite guests to contribute content to your blog, doing so goes a long way to building trust and ensuring confidence.

Professionalism/Genuine.

Impart your knowledge in a positive manner. It’s not what you know, but how you express it that helps build your blog success. I am by no stretch of the imagination an expert in online business promotion, network engineering, web development/coding or even Linux blogging. But I’ve had years of training and/or experience in these areas. In particular, my linux blog has taught me that some of the most valuable content on occasion comes from my readers!

Finally, I’d like to clarify again, I’m not suggesting that the value of content has fallen by the way side! Rather that more blogs are savvy to the issue of quality content. Therefore an area that can further a blog’s success is to focus on empowering the four intangeable elements to your fullest potential. Doing so, in my opinion, is one step towards becomming bloggersavvy!

Most business owners are well aware of the role SEO (Search Engine Optimization) plays in promoting their website. That’s actually the number one issue raised by every single client I’ve ever had. They all want to rank high in Google. Some are so focused on SEO, to the exclusion of more effective site promotion tools, that they actually do their site harm! But they all want traffic…

Given the lure of increasing traffic to your website and the inherent increase in revenue that traffic can bring, it’s no wonder how this seems the priority focus when attempting to increase traffic (and revenue leads). SEO is but one aspect that can benefit any business, there are incredible tools to this effect, one of the most beneficial is to use a blog.

Side note: Don’t know what a blog is? Then, you might be interested in my next post “What is Blogging? What’s a Blog“. That post also has a short video showing how a blog performs.

In a future post on this blog (Quality Content is Not “the” Key to a Blog Success), I’ll suggest focusing on the intangible elements to help further increase traffic. It may logically follow therefore, that one of the biggest benefits blogging can provide business owners is the opportunity to develop a personal rapport with blog visitors. Like any business relationship, purchasers like to get to know their suppliers or providers a bit before investing in products and services. People are more likely to spend if they garner an inside peek – it’s a personal exchange. It builds confidence and trust among other things. Think about it for a moment… A web site, in essence is like a multi-page brochure. While that’s good to describe services or products, it does relatively little in terms of interaction, rapport building, social networking, and so forth. There’s really no Call to Action as each visit shows the same old content. Blogs on the other hand, encourage interactivity, communication and repeat visits as content is added on a regular basis.

A web site is one way communication. A blog is two way (actually it’s multiway communication). The blog owner (that’s the business) can talk to the visitor, who can respond AND visitors can communicate with each other as well.

For business owners, that content can include product or service updates, notifications, announcements, videos, personal introductions, podcasting, contests, guest writers, and the list goes on. Think of the scenario this way:

A potential client enters your business, you give them a brochure, they say nothing and leave. They may or may not return. That’s a web site.

No let’s look at the same scenario, from a blogging framework:

A potential client enters your business, you provide them the specific content they require. If they need content you don’t have, it’s a snap to add. The client communicates with you, and you respond. Both of you respond to another client, who replies. That sounds much more like the way things are supposed to be. Dynamic, interactive.

Over the years, I’ve seen time and again how blogs are able to better garner the traffic business owners are looking for. Why? That’s what they were designed for over the years – to be a social platform that allows people or businesses to communicate and build their connections. It’s one thing to read a book (or web site), but much more beneficial to communicate with the authors and visa versa.

To use an example, about a year ago one of my clients launched a web site and a blog a few weeks apart. To this day the blog is obtaining almost double the traffic of the web site. Statistically that seems to be supported in my opinion, when observing all of my clients sites and blogs. All of the blogs are at the top of the list traffic wise, with the sites trailing behind.

Obviously, due to privacy, I cannot divulge specific statistics of clients, I did take a look for some stats, to see if some of these observations are mirrored elsewhere. I found some pretty interesting results. Expansion+ (an Internet Marketing PR site) reported on a Business Blogging Survey. Did you know that “…Almost 89 percent of U.S. respondents and nearly 83 percent of U.K. respondents believe blogs are an important digital communication…”?

Also from their site:

“Ultimately, what this survey revealed was a need for communication professionals in both countries to step up to the plate and start integrating blogging practices into their strategic approach,” said Jacki Vause, managing director of Peppercom’s London office”.

While the survey they were discussing was specifically about “Business Blogging Survey Reveals Corporate Attitude to Social Media” and was intended to “…compare and contrast blogging communication practices in the U.S. and the U.K. and identify best practices…”, I couldn’t help but note some of the prevalent points.

I also looked at another site, which was more targeted to the subject of this blog post. Neville Hobson’s post “Blogs drive business opportunities: UK survey” where some of the key findings he noted included:

50% of companies undertake some form of blogging, either having a blog, or encouraging employees to comment on blogs.
80% of blog users visit blogs within work hours. Most blog users visit blogs at lunchtime (31%), or first thing in the morning (29%).
66% of businesses believe that blogs are becoming more influential as an information source.

Visit the link to his post (above) to see all his other noted findings (as they’re a good indicator of how business owners seem to deal with blogging).

Statistics aside, blogging is a great way for any business to increase traffic. It’s an interesting point to note, that when I conduct training seminars, a fair number of people seemed to have visited both my blogs, already garnering some feel for my business and my professional background – And it makes communication much more effective when I meet with them!

For business owners (actually for anyone) considering launching a blog, I’ve mentioned in other posts, but it’s apt here – Make sure you focus your blog towards a specific niche and target audience (within that niche). Obviously conent from my other blog (a Linux blog) would not work in this blog as it’s not of interest. Therefore, by using a blog, you’re able to provide an added benefit by targeting very specific audiences and therefore garnereing traffic that in many mays could be considered as “qualified leads“, since they may already be looking for what you’ve got.

What do these blog visitors want? I also found (via Google) the results of a German study about corporate blogging. For those who do not speak German, some of the key findings were:

95 % of respondents found it important that the blog they read be updated regularly.
91% of blog readers expect a fast, relevant/appropriate reply to their questions and comments.
90% of readers thought it was important to indicate a difference between commercial and private content.
58% of readers, read them to find news and information they can’t find elsewhere.
57% of respondents were interested in the personal opinions of the authors.
54% of blog visitors formulate their opinions about products and companies from blogs.
51% of readers visit product and/or corporate sites as a results of reading blogs.
43% of visitors were interested in the blog discussions.

Those are some eye opening numbers, that show how important blogs are to business owners. For example, would you like visitors to find out more about your business, it’s products and services elsewhere or from your blog directly? – A blog that can help them formulate an opinion about your business and it’s offerings.

I should note that one point not addressed in the site I reviewed was ROI. All business owners should be aware that the cost of operating a blog is drastically less that a traditional web site. You don’t have to spend the time to learn web coding or invest in designers and developers to update your site content. Using WordPress, it quite easy after the engine is installed. It’s very much like typing your content in an online editor and then clicking publish – Easy!

In conclusion, given the above, it appears that blogging provides the following key benefits to business owners.

Targeted audience.
improved PR (public relations).
Enhanced pre-sales.
Increased traffic due to social interaction.
Community building.
Cost effective ROI.
Improved brand awareness.

In my opinion, businesses that want to compete for attention and traffic in today’s online arena could best leverage the value of their investment by using a blog.

After all, do you want to be communicating with interested people and building your business or would you rather be standing on the corner handing brochures out. In my opinion, the choice is a simple. ;)

I’ve been fielding several questions about the data centre used to house the hosting facilities, for those interested, some of the more interesting details follow below.

Currently  there are some upgrades in the works:

The new routing system powered by Cisco gear, enables a migration to 10 gigabits per second of transport capacity! And then to 40 gigabits per second when it becomes available later this year.

As our clients are aware, we just completed the server platform upgrades, where memory capacity and CPU cores on the servers were doubled.

Also, one excellent change that  impacts our clients is that we do not limit bandwidth usage. We chose this route as it became evident that some clients use less bandwidth, some use more. Overall, things level out. As such it no longer made sense to continue the old fashioned hosting styles which included bandwidth limitations.

A key ongoing issue is that the Internet is quickly running out of IPV4 addresses, as such network upgrades are continuing, increasing transport capacity and smoothing the transition to IPv6.

All servers are located in the “Double Density”, Green data center, Ashland, Virginia, USA. The new, modern facility can deliver 15 KW of power per cabinet, a big jump from the norm for other area facilities, of 6 KW per cabinet. This high-end facility supports mission critical Internet operations. Its professional grade data distribution, enables fast and scalable connections to any of the major carriers.

One issue that stands out is that the Data Centre in Green!

In providing Web Hosting, we do run web, email, etc. servers, and they generate a massive amount of carbon emissions. Understandably this is not best for our environment.

It was important to work with partners that actively reduce carbon emissions and be more eco friendly. We’re happy  about the following results:

As you’re aware we already upgraded our servers which are more energy efficient and thus are more eco friendly.
Renewable and recyclable products are being used.
The data centre architects where required to be LEED certified (Leadership in Energy and Environmental Design), and only use LEED products.
However more was needed…

The energy supplier was brought into the mix and a request was tabled by the data centre, that all supplied energy be from renewable sources only (Solar, Wind, etc.). There is a solar and wind farm located near the data centre. As such, the servers are now 100% powered by renewable Wind and Solar energy!

What does this mean?

The removal of 375 cars from the road each year or
Powering 231 homes with clean and reliable energy for a year or
Saving around 3,571 barrels of oil or
Protecting 229 acres of forest per year.

Want your site on a Green, Carbon Neutral server?

You can review and select your hosting account – And can even request a specific custom setup, to meet your needs

Finally, all clients who host their sites on our servers are welcome to place the following code on their own sites:

<a href="http://rogerwheatley.com/web-server-hosting-data-centre/"><img style="border: 0pt none;" title="This is a Green, Carbon Neutral Website. Please click to learn more" src="http://rogerwheatley.com/img/carbon-neutral.png" alt="This is a Green, Carbon Neutral Website. Please click to learn more" width="140" height="50" /></a>

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